Privacy Policy
Effective Date: 5 July 2026
At Willow & Womb, we are committed to protecting your privacy and handling your personal information with care, respect and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information, including your sensitive health information.
Who We Are
Willow & Womb
Shop 3B/1 Heidi Street, Kuluin QLD 4558
hello&willowandwomb.com.au
If you have any questions about this Privacy Policy or how we manage your personal information, please contact us.
What Personal Information We Collect
Depending on the services you receive, we may collect:
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Your name, date of birth and contact details.
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Emergency contact details.
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Medicare, private health insurance or other relevant health fund information (where applicable).
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Medical and health history, including medications, allergies, pregnancies, fertility history and other information relevant to your care.
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Information provided by your referring doctor, specialist, midwife or other healthcare providers (with your consent where required).
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Appointment and treatment records.
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Payment and billing information.
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Information submitted through our website, online booking system, contact forms or email correspondence.
How We Collect Personal Information
We collect personal information directly from you when you:
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complete patient forms or health questionnaires;
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book an appointment online, by phone or in person;
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attend consultations and treatment sessions;
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contact us via email, phone, social media or our website; or
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provide updates about your health throughout your care.
With your consent, we may also collect relevant information from your GP, fertility specialist, obstetrician, gynaecologist, midwife, allied health practitioner or other healthcare providers involved in your care.
Why We Collect Your Personal Information
We collect your personal information so we can:
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provide safe, effective and personalised healthcare;
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assess, plan and deliver appropriate treatment;
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communicate with you regarding appointments and your care;
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coordinate your care with other healthcare providers where appropriate and with your consent;
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process payments and health fund claims;
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comply with our legal, professional and regulatory obligations; and
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improve the services we provide.
If you choose not to provide certain information, we may be unable to safely provide treatment.
How We Use and Disclose Your Personal Information
Your personal information is used primarily to provide healthcare services.
We may disclose your information:
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to other healthcare providers involved in your care, with your consent or where otherwise permitted by law;
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to Jane App, our secure practice management and online booking software provider, which assists us with appointment scheduling, clinical records, patient communication and practice administration;
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to payment processing providers where required to complete transactions;
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where required or authorised by law; or
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where necessary to lessen or prevent a serious threat to life, health or safety.
We do not sell or rent your personal information to third parties.
Where Your Information Is Stored
Your personal information is stored securely using Jane App, our cloud-based practice management software, as well as other secure business systems used to support the operation of Willow & Womb.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include password-protected systems, encryption, restricted staff access and other appropriate technical and organisational security safeguards.
Overseas Disclosure
Willow & Womb uses Jane App to securely manage patient records, appointments and clinical notes. As a cloud-based service, Jane may store or process personal information on secure servers located outside Australia.
Where your personal information is stored or processed overseas, we take reasonable steps to ensure it remains protected in accordance with the Australian Privacy Principles. We only use service providers that maintain appropriate privacy and security standards.
For more information about how Jane manages personal information, please refer to their Privacy Policy.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Requests should be made using the contact details provided on our website. We will respond within a reasonable timeframe and may require proof of identity before releasing personal information.
In limited circumstances, access may be refused where permitted by law.
How Long We Keep Your Information
We retain health records for the period required under applicable Australian laws and professional record-keeping obligations.
When personal information is no longer required and we are legally permitted to do so, it will be securely destroyed or permanently de-identified to protect your privacy.
Website Privacy
Our website may collect limited technical information such as your IP address, browser type, pages visited and cookies to improve website functionality and user experience.
You can adjust your browser settings to manage or disable cookies if you prefer.
Our online booking services are provided through Jane App. By making an appointment online, you acknowledge that your personal information will be collected and managed in accordance with both this Privacy Policy and Jane's Privacy Policy.
Privacy Complaints
If you believe your personal information has been mishandled or you have concerns about our privacy practices, please contact Willow & Womb using the contact details available on our website.
We will investigate your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business practices. The current version will always be available on our website.